Privacy Policy
Fika Fika Coffee respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, submit a catering inquiry, subscribe to communications, or otherwise interact with our online services.
For purposes of this Privacy Policy, "Fika Fika," "we," "us," and "our" refer to Fika Arcadia doing business as Fika Fika Coffee.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information you provide to us
This may include:
· Name
· Email address
· Telephone number
· Billing and shipping information
· Order and transaction information
· Catering or event details, such as event date, location, guest count, and services requested
· Messages, questions, feedback, and other information you submit through forms
· Marketing or communication preferences
You are not required to provide personal information simply to browse most portions of our Site. However, certain information may be necessary to place an order, submit an inquiry, receive communications, or use particular features.
Information collected automatically
When you use our Site, certain information may be collected automatically, including:
· IP address
· Browser and device information
· Operating system
· Pages viewed
· Referring pages or websites
· Date and time of visits
· General Site interaction and usage information
· Cookie and similar technology identifiers
Payment information
When you make a purchase, payment information may be collected and processed by the payment processor handling the transaction.
Fika Fika generally does not need to directly store complete payment-card credentials when payment is handled by the applicable payment provider.
2. How We Collect Information
We may collect personal information:
· Directly from you when you place an order, complete a form, contact us, subscribe to communications, or otherwise provide information;
· Automatically through our Site and technologies such as cookies and analytics tools;
· From service providers involved in transactions or Site functionality; and
· From other sources where permitted by law.
3. How We Use Your Information
We may use information we collect to:
· Process and fulfill orders;
· Provide customer service;
· Respond to questions and requests;
· Respond to catering and event inquiries;
· Communicate regarding orders, bookings, or services;
· Send marketing communications where permitted by law;
· Operate and improve our Site;
· Understand Site traffic and usage;
· Maintain the security and integrity of our Site;
· Detect or prevent fraud or misuse;
· Maintain business and transaction records;
· Comply with applicable legal obligations; and
· Protect our rights and those of our customers.
4. Cookies & Similar Technologies
We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, improve performance, and, where applicable, support marketing activities.
Some cookies are necessary for Site functionality, while others may support analytics or advertising.
You may be able to control certain cookies through our cookie preferences tool, where available, or through your browser settings. Disabling certain cookies may affect Site functionality.
5. Analytics & Online Tracking
We use Squarespace's built-in analytics tools to understand how visitors interact with our Site and to help us improve our website, products, services, and marketing.
These analytics may collect information such as your browser and device information, IP address, referring pages, pages visited, clicks, and other information about your interaction with the Site.
We may use aggregated or analytical insights from this information to understand customer interests, evaluate Site performance, and inform future business and advertising decisions.
We currently do not use third-party advertising or analytics tools such as Google Analytics or Meta Pixel. If our use of analytics or advertising technologies changes, we may update this Privacy Policy accordingly.
6. How We Disclose Information
We may disclose personal information to service providers and other parties that help us operate our business, such as:
· Website hosting and e-commerce providers;
· Payment processors;
· Online ordering and delivery providers;
· Email and communications providers;
· Analytics and technology providers;
· Shipping and fulfillment providers;
· Professional advisers; and
· Government authorities or other parties when required or permitted by law.
We may also disclose information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
We do not disclose personal information except as described in this Privacy Policy or otherwise with your direction or consent.
7. Selling or Sharing Personal Information
We do not sell personal information for monetary consideration.
We currently do not share personal information for cross-context behavioral advertising as that term is defined under applicable California privacy law.
We may disclose information to service providers that help us operate our website and business, as described elsewhere in this Privacy Policy.
8. Email & Marketing Communications
If you choose to receive promotional emails from us, we may use your contact information to send news, product announcements, promotions, and other Fika Fika communications.
You may unsubscribe from promotional emails by using the unsubscribe instructions included in those messages.
You may still receive non-promotional communications when necessary to complete a transaction, respond to an inquiry, or provide requested services.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and satisfying legal, accounting, tax, or reporting obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
11. Children's Privacy
Our Site is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to delete it.
12. Your Privacy Choices
Depending on where you live and applicable law, you may have rights or choices concerning your personal information.
You may contact us to request access to or correction or deletion of certain personal information we maintain about you, subject to applicable law and exceptions.
You may also unsubscribe from promotional email communications at any time.
13. California Privacy Rights
California residents may have certain rights regarding their personal information under applicable California privacy laws.
You may contact us to request information about the personal information we maintain about you, or to request that we correct or delete certain personal information, subject to applicable law and exceptions.
Fika Fika does not sell personal information for monetary consideration and currently does not share personal information for cross-context behavioral advertising.
To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.
14. Do Not Track
Some web browsers offer “Do Not Track” (“DNT”) or similar privacy settings. Our Site is hosted by Squarespace and uses Squarespace’s built-in website functionality and analytics. How these signals affect data collection may depend on your browser settings and Squarespace’s technologies.
We do not currently use third-party advertising pixels for cross-context behavioral advertising, and we do not sell personal information.
We may update our practices and this Privacy Policy if we introduce additional analytics, advertising, or tracking technologies in the future.
15. Third-Party Websites and Services
Our Site may link to third-party websites, ordering platforms, payment services, delivery services, social-media platforms, and other services that we do not control.
This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will revise the "Last Updated" date above. Changes will become effective when the updated Privacy Policy is posted, unless otherwise stated or required by law.
17. Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Fika Fika Coffee
1127 Huntington Dr, Arcadia, CA 91007